FAQs

Are your stickers waterproof?

It depends! We have two types of stickers. Our sticker sheets are designed for use in journals and planners, for scrapbooking, stationery and other paper projects. They are made from premium vinyl sticker paper and are not laminated so they are not waterproof.

Our decals stickers are made with laminated vinyl and are water resistant and waterproof to a degree. They can be used on laptops, water bottles, phones and even outdoors. While they can survive some trips through the dishwasher, we recommend handwashing water bottles with decals applied to make them last longer.

What's the difference between Bella and Canvas tees and Comfort Colors tees?

Great question — and honestly, you can't go wrong with either. Here's a little breakdown to help you find your perfect match:

The Bella + Canvas 3001 Tee is lightweight and super soft, made from a smooth Airlume cotton with a ribbed knit crew neckline. The fit is contemporary and ideal for everyday active and leisure wear. If you like a trendy oversized look you may want to order up a size or two.

The Comfort Colors 1717 Tee is for those who want their tee to feel like it's already been loved for years. Made from 100% ring-spun cotton and garment-dyed for that perfectly lived-in look from the very first wear, it has a relaxed, vintage look and feels slightly weightier and more structured than the Bellas and drapes comfortably without feeling clingy.

Both are beloved by people with strong opinions about how a good tee should feel. 😊

Can I return items if they are not a good fit?

Yes, You are always welcome to return or exchange the products you purchase from City Sparrow. 

You’ll have 30 days to decide if an item is right for you. Items must be returned to us in new and unused condition unless returned as faulty or damaged.

Your refund will be credited to the original form of payment used to make the purchase. You will receive a full refund of the product price paid once we receive your returned item(s). For more information, check out our refund policy.

Please note that monogrammed and personalized items are non-returnable.

When will I receive my order?

Processing of most orders takes 1-4 days, depending on the item. Some items that may take longer to process include certain custom and personalized orders and woven blankets.

After processing, we'll send your package using standard ground shipping which typically takes 2-5 days for delivery within the continental US. While we currently offer only ground shipping in checkout to keep our fulfillment streamlined, please contact us if you need expedited delivery and we will do our best to help.

If you have more questions, you can check out our shipping policy or send us an email at support@citysparrow.com.

Can I request special orders and personalization?

Yes! We love a good design challenge. If you have a specific design in mind or would like one of our designs personalized or on a different product or in a different color, let us know and we will do our best to accommodate.